Saintlink help

If it does not connect

Most failed connections are one of three things: the balance is empty, Incy is not installed, or the system VPN permission was dismissed.

Balance

Open the cabinet. If the remaining traffic is zero, buy a pack. The tunnel stays off until the balance is above zero. See payment.

Incy

Connect only works after Incy is installed for that system. Install it from the cabinet button, then tap Connect again. A tap that does nothing usually means the app is missing or the browser blocked the handoff. On iPhone, use Safari if an in-app browser refuses to open Incy.

Permission

Android, iOS, and Windows each ask once to allow a VPN configuration. If you declined, the tunnel cannot start. Open the system VPN settings, remove a half-added Incy profile if one is there, then tap Connect in the cabinet and accept the prompt.

Old device

After you remove a device in the cabinet, Incy on that device still has the old profile. Delete that profile inside Incy, then connect from the cabinet so it receives a new one.

If none of this matches what you see, write to support with the device, the location, and the exact text on the screen.